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Africa GBS Buyers Choice Report

What’s in this report for you?

The 2022 Africa Global Business Services (GBS) Buyers Choice Report uncovers the continent’s capabilities as a world-class offshore business services destination for international investors, buyers and operators. The report dissects key elements of Africa’s GBS sector, as well as revealing pertinent buyer trends and requirements.

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It includes sections covering:


• Africa GBS/BO Market Sizes

• Average Contact Center Salaries

• GBS and CX Highlights

• GDP and Populations

• Property & Infrastructure

• GBS World Competitiveness Index

• Buyer Trends

• Service Provider Profiles

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